At the core of Document Imaging Partners' corporate philosophy is the foundation of providing an award winning service to our customers. We are constantly looking to improve our customers' experience by working everyday, to ensure that our service platform is professional, and responsive, rapidly resolving any issues that may occur.
We make sure that every customer, regardless of their size, location or needs, has access to the same standard of service. Whether it is a regular service call or a more complex scenario, our reliable and professional team of service experts is here to help.
Saying you have excellent service is easy to say but Kyocera Document Solution’s Canada does an annual on-site review, scoring each dealership in its ability to deliver quality service to their and our customers, this certifies that we deliver what we say. Scoring is based on many aspects of service such as: training provided to the technicians, service response times, vehicle inventory, computer skills, networking knowledge, software solution aptitude, shop inventory levels, and remarks from Kyocera’s field service representative on customer satisfaction, among numerous other targets. Each of these elements are rated a score and averaged to determine the dealerships service capabilities The Excellence Consistency Award is the highest level to be achieved, which we at Document Imaging Partners take abundant pride in working continually, every year, to achieve these extraordinary benchmark levels.
To Us, the Customer is Always First!
“Thanks so much, as always your service is exceptional!!!!”
“Just want to let you know that Document Imaging gives excellent customer service. We were right out of toner for our one machine and they had someone personally deliver it. Now that is excellent PR!”
“They have gone above and beyond the call of duty many times and as a result have made my job much easier.”
“The service we get for PM’s or breakdown calls is outstanding, the best we have ever had..........”
“They always go the extra mile without asking us!”
“Often they come up with a solution before you even know you had a problem.”
“I have never dealt with a vendor that has been so obliging.”
“They are courteous from the time you call with your request until all has been accomplished and you are 100% satisfied.”
“Their approach to customer service is one of the best that I have ever encountered.”
“I can honestly say that in all dealings from installation to billing, they have bent over backwards to ensure all of our needs are met at all times.”
“Document Imaging Partners has exceeded all expectations that we had based on previous experience with other office equipment suppliers.”
“There are vendors and there are vendors – Then there is Document Imaging Partners”